The back office for subscription boxes.
Cycles ship, renewals process, churn creeps in. Behind it, the admin piles up: chargeback evidence, supplier cycle POs, 3PL variances, subscription reconciliation, failed payments. Sprigr runs all of it in the background so your ops team stops firefighting admin at every cycle close.
The admin pile behind every cycle - chargebacks, supplier chasers, subscription reconciliation, failed payments - runs on Sprigr.
You ship the cycle. Sprigr runs the back office.
- Chargeback evidence bundles
- Supplier & 3PL chasers
- Subscription reconciliation
- Failed payment flags
What Sprigr runs around your subscription platform
Back-office admin that Recharge, Bold, and Shopify Subscriptions were never built for, handled on autopilot.
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Chargeback evidence bundles
Every subscription dispute gets an evidence bundle assembled from the billing record, fulfilment proof, subscription terms, and customer comms history. Your ops team reviews and submits within the response window. No more chasing PDFs across your billing, shipping, and comms platforms.
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Supplier & 3PL cycle chasers
Monthly box contents on backorder? 3PL behind on the cycle pick? Sprigr reads supplier and 3PL email threads, follows up on ETAs, and pings your ops team when the cycle is at risk. Purchase orders that go quiet for 3+ days get chased automatically.
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Subscription & MRR reconciliation
Subscriptions matched against fulfilments, payments matched against MRR. Cancelled-but-fulfilled errors, duplicate ships, and pausing subscribers that didn't actually pause get flagged. Churn surfaces in the reconciliation before it shows up in your dashboard.
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Failed payment flags
Failed renewals surface to your ops team with the subscriber, cycle, and amount attached. Sprigr doesn't email the subscriber; it surfaces what's failing so your billing team can decide whether to retry, pause, or reach out via your preferred channel.
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Chargeback pattern flags to the owner
Chargeback rates, decline patterns, and subscription-fraud signals surface to the owner with context. Sprigr doesn't submit disputes or contact customers; it surfaces what's happening so you can make policy decisions before the PSP adjusts your reserve.
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Weekly back-office report
Monday morning, chargeback deadlines, supplier and 3PL commitments, subscription reconciliation variances, failed payments, and MRR movements land in the owner's inbox. You start the week already in the picture.
The admin layer your platform doesn't handle
Where the ops week actually goes, and what Sprigr takes on.
- 12-15
hours a week of admin in scope
The admin that subscription box owners typically hand to Sprigr each week: chargeback evidence, supplier emails, subscription variance chasing, and failed-payment admin. An estimate of the hours in scope, not a measured result.
- Every
dispute filed with its evidence bundle attached
Every dispute closed with a complete evidence bundle: billing record, fulfilment proof, subscription terms, customer comms history. Dispute response becomes a 5-minute submit.
- Same day
evidence bundle assembled the day the dispute lands
Sprigr assembles chargeback evidence the day the dispute lands. Your team reviews, edits if needed, and submits, inside the response window.
Up and running in under an hour
Connect your subscription platform, 3PL, and inbox. Describe the admin you want handled. Sprigr runs it.
- 01
Connect your subscription platform, 3PL, and inbox
Link Shopify (including Shopify Subscriptions; Recharge and Bold via webhooks), your 3PL (Starshipit and Cin7 Core are native; others via webhooks), your accounting (Xero or MYOB), and the email account where supplier and carrier invoices land. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
- 02
Describe the back office in plain English
"Assemble chargeback evidence bundles within 24 hours. Chase suppliers when cycle POs are overdue by 3 days. Reconcile subscriptions against fulfilments monthly. Flag failed payments to the billing team."
- 03
Sprigr runs the admin in the background
Sprigr coordinates across your subscription platform, 3PL, and inbox, reconciling, filing, chasing, and flagging what needs your attention. Your ops team keeps using the same tools. Nothing to retrain.
Customer support and retention outreach can run through Sprigr as well, behind an approval gate your team controls. The back office (chargeback evidence, supplier chasers, reconciliation, failed-payment flagging, internal reporting) runs without the tap. Every action is logged with a complete, timestamped audit trail.
Read the security model →Questions
How does Sprigr help subscription boxes?
Sprigr runs the back office around your subscription platform. Chargeback evidence bundles, supplier and 3PL cycle chasers, subscription and MRR reconciliation, failed payment flags, chargeback pattern flags, and a weekly back-office report to the owner.
Does Sprigr handle customer retention or outreach?
Yes, where you allow it. Customer comms, retention outreach, cancellation saves, replies can run through Sprigr as well: it drafts each message from your records, the message waits behind an approval gate until someone on your team taps send, and routine ones can run on a standing approval once you trust them. The back office (chargeback evidence, supplier chasers, reconciliation, failed-payment flagging to internal teams, internal reporting) runs without the tap.
How does subscription reconciliation work?
Sprigr matches active subscriptions in your billing platform against the fulfilments that went out for each cycle. Mismatches (cancellations fulfilled, paused subscriptions that shipped, duplicates) get flagged to your ops team. The picture is accurate monthly, not a lagging indicator.
What about the failed payment retry logic?
Sprigr surfaces failed payments to your billing team with subscriber, cycle, and amount. The retry logic and any customer-facing action (dunning, reach-out) stays with your team and billing platform. Sprigr just makes sure nothing falls through the cracks.
How long does setup take?
Under an hour. Connect your subscription platform, 3PL, and inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
You ship the cycle. Sprigr runs the back office.
Back-office admin for subscription box businesses. Up and running in under an hour.