Orders ship through FBA. Fees, reimbursements, A-to-Z claims, and account health metrics pile up behind every SKU. Sprigr runs all of it in the background: claim evidence assembly, supplier chasers, reimbursement reconciliation, fee reconciliation, account health flags.
You run the listings. Sprigr runs the back office.
What Sprigr runs around Seller Central
Back-office admin that Seller Central and Amazon's tools were never built for, handled on autopilot.
A-to-Z & SAFE-T claim bundles
When an A-to-Z claim or SAFE-T reimbursement opens, Sprigr assembles the evidence bundle from the order record, shipping proof from Seller Central, FBA fulfilment data, and buyer comms history. Your ops team reviews and submits, inside the response window.
Supplier & FBA inbound chasers
Supplier behind on a PO? FBA inbound shipment stuck at a warehouse? Sprigr reads supplier and freight email threads, follows up on ETAs, and pings your ops team when FBA stock is at risk. Purchase orders that go quiet for 3+ days get chased automatically.
Reimbursement & lost-inventory reconciliation
FBA lost-and-damaged reports, inbound discrepancies, and reimbursements matched against your accounting. Missed reimbursements surface to your ops team with the SKU, quantity, and claim amount attached. Amazon owes you money, Sprigr makes sure you find it.
Fee, payout, and ad spend reconciliation
Amazon fees, payouts, FBA storage, and PPC ad spend matched against the revenue they drove. Hidden fees, wrong category charges, and PPC ACoS drift surface in the reconciliation. Your true margin on Amazon becomes visible, monthly.
Account health flags to the owner
Account health dips, negative review clusters, listing suppressions, and policy warnings surface to the owner with context. Sprigr doesn't respond to Amazon or buyers on your behalf; it surfaces what needs your attention so you can act fast before the account takes damage.
Weekly back-office report
Monday morning, open A-to-Z claims, outstanding reimbursements, stuck FBA inbound, ad spend and payout reconciliation, and account health status land in the owner's inbox. You start the week already in the picture.
The admin layer Seller Central doesn't handle
Where the ops week actually goes, and what Sprigr reclaims.
12-15
hours back per owner, per week
Amazon sellers using Sprigr typically reclaim 12 to 15 hours a week, the time currently spent on reimbursement chasing, A-to-Z evidence, supplier emails, and fee reconciliation.
100%
A-to-Z claims filed with full evidence
Every A-to-Z claim and SAFE-T reimbursement closed with a complete evidence bundle: order record, shipping proof, fulfilment trail, buyer comms history. Claim response becomes a 5-minute submit.
<24h
from claim to evidence bundle ready
Sprigr assembles A-to-Z and SAFE-T evidence within 24 hours of the claim opening. Your team reviews, edits if needed, and submits, inside Amazon's response window.
Up and running in under an hour
Connect Seller Central, your accounting, and inbox. Describe the admin you want handled. Sprigr runs it.
01
Connect Seller Central and your inbox
Link your Amazon Seller Central account, your accounting (Xero, QuickBooks), and the email account where supplier and freight invoices land. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
02
Describe the back office in plain English
"Assemble A-to-Z claim evidence bundles within 24 hours. Chase suppliers when FBA inbound POs are overdue by 3 days. Reconcile FBA lost/damaged reimbursements monthly. Flag account health dips to the owner."
03
Sprigr runs the admin in the background
Sprigr coordinates across Seller Central, your supplier inbox, and your accounting, reconciling, filing, chasing, and flagging what needs your attention. Your ops team keeps using the same tools. Nothing to retrain.
Buyer communications and Amazon case responses stay with your team. Sprigr runs the back office only: evidence assembly, supplier chasers, reconciliation, reimbursement chasing, internal reporting. Amazon's policies on buyer messaging are strict; we respect them.
Sprigr runs the back office around Seller Central. A-to-Z and SAFE-T evidence bundles, supplier and FBA inbound chasers, reimbursement and lost-inventory reconciliation, fee and payout reconciliation, account health flags, and a weekly back-office report to the owner.
Does Sprigr respond to buyers or Amazon messages?
No. Buyer comms, messages, reviews, and Amazon case correspondence stay with your team. Sprigr runs the back office only: evidence assembly for claims, supplier chasers, reconciliation, reimbursement chasing, internal reporting. Amazon's policies on automated buyer messaging are strict and we respect them. Keeping the buyer-facing side out of AI hands is deliberate.
How does the reimbursement reconciliation work?
Sprigr reads your FBA Lost and Damaged reports, inbound shipment discrepancies, and reimbursement events, and matches them against what Amazon actually paid back. Missed reimbursements surface to your ops team with SKU, quantity, and claim details. You file the claim; Sprigr just makes sure you found it.
What about Account Health?
Sprigr monitors your account health metrics and flags dips, listing suppressions, and policy warnings to the owner. It doesn't respond to Amazon on your behalf; it surfaces what needs your attention so you can act before the account takes damage.
How long does setup take?
Under an hour. Connect Seller Central, your accounting, and your inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
You run the listings. Sprigr runs the back office.
Back-office admin for Amazon sellers. Up and running in under an hour.