The back office around Gorgias.
Your Gorgias agents reply to shoppers. Behind them, the admin piles up: chargeback evidence scattered across ticket threads, refund workflow admin, SLA reporting, trend analysis. Sprigr runs all of that back-office work while your team handles the conversations. Gorgias stays your help desk; Sprigr handles what spins out of the tickets.
The admin pile around every Gorgias queue - chargebacks, refunds, SLAs, trends - runs on Sprigr.
Gorgias handles the conversation. Sprigr handles the paperwork.
- Chargeback evidence from tickets
- Ticket trend reports
- Refund workflow admin
- SLA & compliance reporting
What Sprigr runs around Gorgias
Back-office admin that Gorgias was never built for, handled on autopilot.
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Chargeback evidence from Gorgias tickets
When a Shopify Payments dispute opens (or a dispute notice from another PSP lands in your inbox), Sprigr pulls the full Gorgias ticket thread, order context, and shipping proof, and assembles a ready-to-submit evidence bundle for your ops team. Your Gorgias agents focus on helping shoppers; the dispute paperwork assembles itself.
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Weekly ticket trend reports to the owner
Gorgias ticket sentiment, topic clusters, volume patterns, and escalation rates surface in the owner's Monday morning report. Sprigr doesn't respond in Gorgias; it mines tickets for trends so your team can make product, policy, and merchandising decisions with real data.
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Refund workflow admin
Refund requests coming through Gorgias that fit your policy move through approval gates internally and get flagged to finance for processing. Edge cases land on the right human's desk with full ticket context attached. Sprigr doesn't refund the customer; your team does, with cleaner paperwork.
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SLA & compliance reporting
First-response time, resolution time, SLA adherence, and escalation patterns from Gorgias, compiled per period. GDPR deletion requests and regulator response windows tracked with deadlines flagged to the compliance lead.
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Internal routing suggestions
Incoming Gorgias tickets classified by urgency, topic, and required expertise, and routed to the right team member via Gorgias tags and internal notes. Sprigr doesn't draft or send customer replies; it routes tickets to the right human so your support team starts the day with a clean queue, not a triage pile.
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Support ops back-office report
Monday morning, open chargebacks traced to Gorgias tickets, refund workflow status, SLA deadlines, ticket trend summaries, and compliance request status land in the ops lead's inbox. You start the week already in the picture.
The admin layer Gorgias doesn't handle
Where the ops lead's week actually goes, and what Sprigr takes on.
- 12-15
hours a week of admin in scope
The admin that support ops leads typically hand to Sprigr each week: chargeback evidence assembly, refund admin, SLA reporting, and trend analysis. An estimate of the hours in scope, not a measured result.
- Every
dispute filed with its Gorgias evidence attached
Every dispute closed with a complete evidence bundle pulled from Gorgias ticket threads, order context, and shipping proof. Dispute response becomes a 5-minute submit.
- Same day
evidence bundle assembled the day the dispute lands
Sprigr assembles chargeback evidence the day the dispute lands, pulled from the Gorgias conversation and linked order data. Your team reviews, edits if needed, and submits.
Up and running in under an hour
Connect Gorgias, your PSP, and inbox. Describe the admin you want handled. Sprigr runs it.
- 01
Connect Gorgias, your PSP, and inbox
Link your Gorgias workspace, Shopify, and the email account where supplier and carrier invoices land. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
- 02
Describe the back office in plain English
"Assemble chargeback evidence bundles from Gorgias ticket threads within 24 hours of any dispute. Route incoming tickets by topic and urgency. Generate weekly ticket trend reports for the owner. Flag refund approvals over $200 to finance."
- 03
Sprigr runs the admin in the background
Sprigr coordinates across Gorgias, your PSP, and your inbox, assembling, routing, reporting, and flagging what needs your attention. Your Gorgias agents keep replying to shoppers in your brand voice. Nothing to retrain.
Customer replies, tone, and relationship can run through Sprigr as well, behind an approval gate your team controls. The back office (chargeback evidence assembly, refund workflow admin, SLA reporting, trend analysis, internal routing) runs without the tap. Every action is logged with a complete, timestamped audit trail.
Read the security model →Questions
Does Sprigr reply to Gorgias tickets for me?
Yes, where you allow it. Customer replies can run through Sprigr as well: it drafts each message from your records, the message waits behind an approval gate until someone on your team taps send, and routine ones can run on a standing approval once you trust them.
What does Sprigr do that Gorgias doesn't?
Gorgias handles the conversation: tickets, chat, replies, tagging, macros. Sprigr handles the back-office work that spins out of those tickets: chargeback evidence assembly, refund approval workflows, SLA and compliance reporting, cross-system reconciliation (orders, shipping, PSP), and trend reports for the owner. They're complementary, not competing.
How does chargeback evidence from Gorgias work?
When a dispute opens in Shopify Payments, Sprigr reads the linked Gorgias conversation, pulls the order and shipping proof, and assembles an evidence bundle in your ops inbox the same day. Your team reviews and submits with the complete record in front of them.
Does Sprigr need Gorgias admin access?
Each user connects their own Gorgias account, and Sprigr requests only the permissions the workflows you enable need. Reading tickets and adding internal notes and tags is the default. Sprigr drafts replies as internal notes; sending a reply to a customer is a gated action you turn on per agent, with approval. Credentials are encrypted at rest and only decrypted at runtime.
Is customer data secure?
Yes. Every Sprigr customer runs on isolated per-tenant infrastructure. Credentials are encrypted at rest and only decrypted at runtime. Every action Sprigr takes is logged with a complete, timestamped audit trail, important for GDPR and SOC 2 evidence.
How long does setup take?
Under an hour. Connect Gorgias, your PSP, and inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
Gorgias handles the conversation. Sprigr handles the paperwork.
Back-office admin around Gorgias. Up and running in under an hour.