The back office for e-commerce businesses.
Your store ships orders. Behind it, the admin piles up: chargeback evidence on deadline, supplier POs overdue, 3PL gone quiet, carrier invoices to reconcile, inventory variances to chase. Sprigr runs all of it in the background so your ops team stops firefighting admin and your owner sees the week at a glance.
The admin pile behind every order - chargebacks, supplier chasers, inventory, reconciliation - runs on Sprigr.
You run the store. Sprigr runs the ops paperwork.
- Chargeback evidence bundles
- Supplier & 3PL chasers
- Inventory reconciliation
- GST & carrier reconciliation
What Sprigr runs around your store
Back-office admin that Shopify, WooCommerce, and your help desk were never built for, handled on autopilot.
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Chargeback evidence bundles
When a chargeback hits Shopify Payments (or a dispute notice from another PSP lands in your inbox), Sprigr assembles the evidence bundle from the order record, shipping proof, customer history, and comms. The bundle lands in your ops inbox ready to submit. No more hunting PDFs on deadline day.
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Supplier & 3PL PO chasers
Stock on backorder? 3PL gone quiet on a delayed pick? Sprigr reads supplier and 3PL email threads, follows up on ETAs, and pings your ops team when orders are affected. Purchase orders that go quiet for 3+ days get chased automatically.
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Inventory reconciliation
Stock movements, receipts, and orders matched against your OMS and accounting. Variances (missing stock, uncounted receipts, bad SKU mappings) get flagged to ops before the quarterly count. Shrinkage and stockouts surface early, not after.
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Carrier invoice & GST reconciliation
Shipping carrier invoices matched against fulfilled orders. Overcharges, missed dimensional weight credits, and surcharge errors flagged to your accounts team. GST on imports and marketplace fees reconciled monthly so BAS prep stops being a scramble.
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Overdue invoice flags to the owner
B2B and wholesale invoices aging past your terms get flagged to the owner with the customer, order, and amount attached. Sprigr doesn't email the customer; it surfaces what's slipping so you can decide whether to chase, escalate, or write off.
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Weekly back-office report
Monday morning, outstanding supplier and 3PL commitments, chargeback evidence deadlines, inventory variances, overdue B2B invoices, and GST-ready numbers land in your inbox. You start the week already in the picture.
The admin layer your store doesn't handle
Where the ops week actually goes, and what Sprigr takes on.
- 12-15
hours a week of admin in scope
The admin that E-commerce owners typically hand to Sprigr each week: supplier emails, chargeback evidence assembly, inventory variance chasing, and carrier invoice checks. An estimate of the hours in scope, not a measured result.
- Every
dispute filed with its evidence bundle attached
Every chargeback closed with a complete evidence bundle: order record, shipping proof, fulfilment trail, and comms history. Dispute response becomes a 5-minute submit, not a 2-hour assembly.
- 60 days
before renewal, automatic flag
Supplier contracts, 3PL agreements, carrier accounts, marketplace registrations, and compliance certificates get flagged to the owner 60 days before expiry. Your team decides what to do next.
Up and running in under an hour
Connect your store, OMS, and inbox. Describe the admin you want handled. Sprigr runs it.
- 01
Connect your store, OMS, and inbox
Link your Shopify store (WooCommerce and other stores via webhooks), your OMS or 3PL webhook feed, your accounting (Xero or MYOB), and the email account where supplier and carrier invoices land. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
- 02
Describe the back office in plain English
"Assemble chargeback evidence bundles within 24 hours of any dispute. Chase suppliers when POs are overdue by 3 days. Reconcile carrier invoices against fulfilled orders monthly. Flag inventory variances over 5%."
- 03
Sprigr runs the admin in the background
Sprigr coordinates across your store, OMS, and inbox, reconciling, filing, chasing, and flagging what needs your attention. Your ops team keeps using the same tools. Nothing to retrain.
Customer support can run through Sprigr as well, behind an approval gate your team controls. The back office (chargeback evidence, supplier chasers, reconciliation, inventory, internal reporting) runs without the tap. Every action is logged with a complete audit trail you can review at any time.
Read the security model →Questions
How does Sprigr help e-commerce businesses?
Sprigr runs the back office around your store and OMS. Chargeback evidence bundles assembled for every dispute, supplier and 3PL PO chasers, inventory reconciliation, carrier invoice and GST reconciliation, overdue B2B invoice flags, and a weekly back-office report to the owner. It's the ops admin pile your team used to work through after-hours.
Does Sprigr handle customer support tickets?
Yes, where you allow it. Customer comms, tickets, chats, replies, reviews can run through Sprigr as well: it drafts each message from your records, the message waits behind an approval gate until someone on your team taps send, and routine ones can run on a standing approval once you trust them. The back office (chargeback evidence, supplier chasers, reconciliation, inventory, internal reporting) runs without the tap.
Does this work with Shopify and WooCommerce?
Shopify is a native marketplace app. WooCommerce and any other store that sends webhooks connect through Sprigr's inbound webhooks. Sprigr reads order, fulfilment, and return data and coordinates with your OMS, 3PL, accounting, and supplier inbox to run the back office. Your store stays your system of record.
What about chargebacks, do you submit them for us?
Sprigr assembles the evidence bundle (order record, shipping proof, fulfilment trail, customer comms) and delivers it to your ops team ready to submit. The final submission stays with your team so you maintain control of the response. Every action is logged.
How long does setup take?
Under an hour. Connect your store, OMS, and inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
You run the store. Sprigr runs the ops paperwork.
Back-office admin for e-commerce businesses. Up and running in under an hour.