The back office around support ops.
Your support team replies to customers. Behind them, the admin piles up: chargeback evidence scattered across tickets, refund workflows, SLA reporting, ticket trend analysis. Sprigr runs all of that back-office work while your team handles the conversations. Customer replies stay with your team, in your voice.
The admin pile around every support queue - chargebacks, refunds, SLAs, trends - runs on Sprigr.
Your team replies to customers. Sprigr runs the back office.
- Chargeback evidence bundles
- Ticket trend reports
- Refund workflow admin
- SLA & compliance reporting
What Sprigr runs around your help desk
Back-office admin that Gorgias, Zendesk, and Intercom were never built for, handled on autopilot.
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Chargeback evidence from ticket data
When a dispute hits your PSP, Sprigr pulls the full ticket thread, order context, and customer history from your help desk, and assembles an evidence bundle ready for your ops team to submit. Your support team focuses on helping customers; the dispute paperwork assembles itself.
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Weekly ticket trend reports to the owner
Sentiment, topic clusters, volume patterns, and escalation rates surface in the owner's Monday morning report. Sprigr doesn't respond to tickets; it mines them for patterns so your team can make product and policy decisions with real data.
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Refund workflow admin
Refund requests that fit your policy move through approval gates internally and are flagged to the finance team for processing. Edge cases are escalated to the right human with full ticket context attached. Sprigr doesn't refund the customer; your team does, with cleaner paperwork.
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SLA & compliance reporting
First-response time, resolution time, SLA adherence, and escalation patterns compiled per period. Compliance obligations (GDPR deletion requests, regulator response windows) tracked with deadlines flagged to the compliance lead.
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Escalation routing (internal)
Incoming tickets classified by urgency, topic, and required expertise, and routed to the right team member. Sprigr doesn't draft or send customer responses; it routes tickets to the right human so your support team starts the day without a triage pile.
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Support ops back-office report
Monday morning, open chargebacks, refund workflow status, upcoming SLA deadlines, ticket trend summaries, and compliance request status land in the ops lead's inbox. You start the week already in the picture.
The admin layer your help desk doesn't handle
Where the ops lead's week actually goes, and what Sprigr takes on.
- 12-15
hours a week of admin in scope
The admin that support ops leads typically hand to Sprigr each week: chargeback evidence, refund admin, SLA reporting, and ticket analysis. An estimate of the hours in scope, not a measured result.
- Every
dispute filed with its evidence bundle attached
Every dispute closed with a complete evidence bundle pulled from ticket threads, order context, and customer history. Dispute response becomes a 5-minute submit.
- Same day
evidence bundle assembled the day the dispute lands
Sprigr assembles chargeback evidence the day the dispute lands. Your team reviews, edits if needed, and submits, inside the response window.
Up and running in under an hour
Connect your help desk, PSP, and inbox. Describe the admin you want handled. Sprigr runs it.
- 01
Connect your help desk, PSP, and inbox
Link your help desk (Gorgias is a native app; Zendesk, Intercom, and Help Scout via their APIs or forwarded notifications), Shopify, and your inbox. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
- 02
Describe the back office in plain English
"Assemble chargeback evidence bundles from ticket threads within 24 hours. Route incoming tickets by topic and urgency internally. Generate weekly ticket trend reports for the owner. Flag refund approvals over $200 to finance."
- 03
Sprigr runs the admin in the background
Sprigr coordinates across your help desk, PSP, and inbox, assembling, routing, reporting, and flagging what needs your attention. Your support team keeps replying to customers in their own voice. Nothing to retrain.
Customer replies, tone, and relationship can run through Sprigr as well, behind an approval gate your team controls. The back office (chargeback evidence assembly, refund workflow admin, SLA reporting, trend analysis, internal routing) runs without the tap. Every action is logged with a complete, timestamped audit trail.
Read the security model →Questions
Wait, this isn't AI replying to customers?
No. Sprigr runs the back office around your support ops, not the front line. Chargeback evidence, refund workflow admin, SLA reporting, ticket trend analysis, internal escalation routing. Customer replies stay with your team in your brand voice. If you want AI that answers tickets directly, plenty of tools do that; Sprigr deliberately doesn't.
What does Sprigr actually do here?
Internal admin around support ops: assembling chargeback evidence from ticket threads, routing incoming tickets to the right team member by topic and urgency, tracking SLA compliance, reporting ticket trends to the owner, and handling refund workflow admin with internal approval gates. Every output goes to your team, not to customers.
Does this work with Gorgias, Zendesk, and Intercom?
Gorgias is a native marketplace app: tickets sync in, and internal notes, tags, and status updates flow back. Zendesk, Intercom, and Help Scout have no native app yet; Sprigr can call their APIs through the HTTP tool (you approve the domain once) or work from notification emails. Your help desk stays your system of record for conversations.
Is customer data secure?
Yes. Every Sprigr customer runs on isolated per-tenant infrastructure. Credentials are encrypted at rest and only decrypted at runtime. Every action Sprigr takes is logged with a complete, timestamped audit trail, important for GDPR and SOC 2 evidence.
How long does setup take?
Under an hour. Connect your help desk, PSP, and inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
Your team replies to customers. Sprigr runs the back office.
Back-office admin around your support ops. Up and running in under an hour.