Your support team replies to customers. Behind them, the admin piles up: chargeback evidence scattered across tickets, refund workflows, SLA reporting, ticket trend analysis. Sprigr runs all of that back-office work while your team handles the conversations. Customer replies stay with your team, in your voice.
The admin pile around every support queue - chargebacks, refunds, SLAs, trends - runs on Sprigr.
Chargeback evidence from ticket data Sprigr
Internal ticket routing by topic & urgency Sprigr
Refund workflow admin with approval gates Sprigr
SLA & compliance reporting Sprigr
Weekly ticket trend reports to the owner Sprigr
Compliance deadlines flagged Sprigr
Customer replies & conversations → You
Refund processing & escalations → You
Your team replies to customers. Sprigr runs the back office.
What Sprigr runs around your help desk
Back-office admin that Gorgias, Zendesk, and Intercom were never built for, handled on autopilot.
Chargeback evidence from ticket data
When a dispute hits your PSP, Sprigr pulls the full ticket thread, order context, and customer history from your help desk, and assembles an evidence bundle ready for your ops team to submit. Your support team focuses on helping customers; the dispute paperwork assembles itself.
Weekly ticket trend reports to the owner
Sentiment, topic clusters, volume patterns, and escalation rates surface in the owner's Monday morning report. Sprigr doesn't respond to tickets; it mines them for patterns so your team can make product and policy decisions with real data.
Refund workflow admin
Refund requests that fit your policy move through approval gates internally and are flagged to the finance team for processing. Edge cases are escalated to the right human with full ticket context attached. Sprigr doesn't refund the customer; your team does, with cleaner paperwork.
SLA & compliance reporting
First-response time, resolution time, SLA adherence, and escalation patterns compiled per period. Compliance obligations (GDPR deletion requests, regulator response windows) tracked with deadlines flagged to the compliance lead.
Escalation routing (internal)
Incoming tickets classified by urgency, topic, and required expertise, and routed to the right team member. Sprigr doesn't draft or send customer responses; it routes tickets to the right human so your support team starts the day without a triage pile.
Support ops back-office report
Monday morning, open chargebacks, refund workflow status, upcoming SLA deadlines, ticket trend summaries, and compliance request status land in the ops lead's inbox. You start the week already in the picture.
The admin layer your help desk doesn't handle
Where the ops lead's week actually goes, and what Sprigr reclaims.
12-15
hours back per ops lead, per week
Support ops leads using Sprigr typically reclaim 12 to 15 hours a week, the time currently spent on chargeback evidence, refund admin, SLA reporting, and ticket analysis.
100%
chargebacks filed with full evidence
Every dispute closed with a complete evidence bundle pulled from ticket threads, order context, and customer history. Dispute response becomes a 5-minute submit.
<24h
from dispute to evidence bundle ready
Sprigr assembles chargeback evidence within 24 hours of the dispute opening. Your team reviews, edits if needed, and submits, inside the response window.
Up and running in under an hour
Connect your help desk, PSP, and inbox. Describe the admin you want handled. Sprigr runs it.
01
Connect your help desk, PSP, and inbox
Link your help desk (Gorgias, Zendesk, Intercom, Help Scout), your PSP (Stripe, Shopify Payments), and your inbox. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
02
Describe the back office in plain English
"Assemble chargeback evidence bundles from ticket threads within 24 hours. Route incoming tickets by topic and urgency internally. Generate weekly ticket trend reports for the owner. Flag refund approvals over $200 to finance."
03
Sprigr runs the admin in the background
Sprigr coordinates across your help desk, PSP, and inbox, assembling, routing, reporting, and flagging what needs your attention. Your support team keeps replying to customers in their own voice. Nothing to retrain.
Customer replies, tone, and relationship stay with your team. Sprigr runs the back office only: chargeback evidence assembly, refund workflow admin, SLA reporting, trend analysis, internal routing. Every action is logged with a signed, hash-chained audit trail.
No. Sprigr runs the back office around your support ops, not the front line. Chargeback evidence, refund workflow admin, SLA reporting, ticket trend analysis, internal escalation routing. Customer replies stay with your team in your brand voice. If you want AI that answers tickets directly, plenty of tools do that; Sprigr deliberately doesn't.
What does Sprigr actually do here?
Internal admin around support ops: assembling chargeback evidence from ticket threads, routing incoming tickets to the right team member by topic and urgency, tracking SLA compliance, reporting ticket trends to the owner, and handling refund workflow admin with internal approval gates. Every output goes to your team, not to customers.
Does this work with Gorgias, Zendesk, and Intercom?
Yes. Sprigr integrates with Gorgias, Zendesk, Intercom, and Help Scout via their APIs. Ticket data flows in; internal notes, tags, and status updates flow back. Your help desk stays your system of record for conversations.
Is customer data secure?
Yes. Every Sprigr customer runs on physically isolated infrastructure. Credentials are encrypted at rest and only decrypted at runtime. Every action Sprigr takes is logged with a signed, hash-chained audit trail, important for GDPR and SOC 2 evidence.
How long does setup take?
Under an hour. Connect your help desk, PSP, and inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
Your team replies to customers. Sprigr runs the back office.
Back-office admin around your support ops. Up and running in under an hour.