The back office for Shopify stores.
Your store ships orders. Behind it, the admin piles up: chargeback evidence on deadline, supplier POs overdue, 3PL gone quiet, Shopify payouts to reconcile, inventory variances to chase. Sprigr runs all of it in the background so your ops team stops firefighting admin.
The admin pile behind every order - chargebacks, supplier chasers, inventory, payout reconciliation - runs on Sprigr.
You run the store. Sprigr runs the ops paperwork.
- Chargeback evidence bundles
- Supplier & 3PL chasers
- Inventory reconciliation
- Shopify payout reconciliation
What Sprigr runs around Shopify
Back-office admin that Shopify and your help desk were never built for, handled on autopilot.
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Chargeback evidence bundles
When a Shopify Payments dispute opens, Sprigr reads the order, assembles shipping proof, fulfilment trail, and customer comms history, and delivers a ready-to-submit evidence bundle to your ops inbox. No more hunting PDFs on the dispute deadline. Works for dispute notices forwarded from other PSPs too.
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Supplier & 3PL PO chasers
Stock on backorder? 3PL gone quiet on a delayed pick? Sprigr reads supplier and 3PL email threads, follows up on ETAs, and pings your ops team when orders are affected. Purchase orders that go quiet for 3+ days get chased automatically.
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Inventory reconciliation
Shopify stock movements matched against 3PL receipts, returns, and accounting. Variances (missing stock, uncounted receipts, bad SKU mappings) get flagged to ops before the quarterly count. Shrinkage and stockouts surface early, not after.
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Shopify payout & carrier reconciliation
Shopify Payments payouts, carrier shipping invoices, and marketplace fees matched against your accounting. Overcharges, missed credits, and fee errors flagged to your accounts team. BAS and GST prep becomes a pull, not a scramble.
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Overdue invoice flags to the owner
Wholesale and B2B invoices aging past your terms get flagged to the owner with the customer, order, and amount attached. Sprigr doesn't email the customer; it surfaces what's slipping so you can decide whether to chase, escalate, or write off.
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Weekly back-office report
Monday morning, outstanding supplier and 3PL commitments, chargeback deadlines, inventory variances, and Shopify payout reconciliation status land in your inbox. You start the week already in the picture.
The admin layer Shopify doesn't handle
Where the ops week actually goes, and what Sprigr takes on.
- 12-15
hours a week of admin in scope
The admin that Shopify owners typically hand to Sprigr each week: supplier emails, chargeback evidence, inventory variance chasing, and payout reconciliation. An estimate of the hours in scope, not a measured result.
- Every
dispute filed with its evidence bundle attached
Every Shopify Payments dispute closed with a complete evidence bundle: order record, shipping proof, fulfilment trail, comms history. Dispute response becomes a 5-minute submit, not a 2-hour assembly.
- Same day
evidence bundle assembled the day the dispute lands
Sprigr assembles chargeback evidence the day the dispute lands. Your team reviews, edits if needed, and submits, well inside the response window.
Up and running in under an hour
Connect Shopify, your 3PL, and inbox. Describe the admin you want handled. Sprigr runs it.
- 01
Connect Shopify, your 3PL, and inbox
Link your Shopify store (order webhooks), your 3PL or OMS, your accounting (Xero or MYOB), and the email account where supplier and carrier invoices land. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
- 02
Describe the back office in plain English
"Assemble chargeback evidence bundles within 24 hours of any Shopify Payments dispute. Chase suppliers when POs are overdue by 3 days. Reconcile Shopify payouts against accounting monthly. Flag inventory variances over 5%."
- 03
Sprigr runs the admin in the background
Sprigr coordinates across your Shopify store, 3PL, accounting, and inbox, reconciling, filing, chasing, and flagging what needs your attention. Your ops team keeps using the same tools. Nothing to retrain.
Customer support can run through Sprigr as well, behind an approval gate your team controls. The back office (chargeback evidence, supplier chasers, reconciliation, inventory, internal reporting) runs without the tap. Every action is logged with a complete audit trail you can review at any time.
Read the security model →Questions
How does Sprigr help Shopify stores?
Sprigr runs the back office around your Shopify store. Chargeback evidence bundles assembled for every dispute, supplier and 3PL PO chasers, inventory reconciliation, Shopify payout and carrier invoice reconciliation, overdue B2B invoice flags, and a weekly back-office report to the owner.
Does Sprigr handle customer support tickets?
Yes, where you allow it. Customer comms, tickets, chats, reviews, replies can run through Sprigr as well: it drafts each message from your records, the message waits behind an approval gate until someone on your team taps send, and routine ones can run on a standing approval once you trust them. The back office (chargeback evidence, supplier chasers, reconciliation, inventory, internal reporting) runs without the tap.
How does chargeback evidence work?
When a dispute opens in Shopify Payments, Sprigr reads the order record, pulls shipping proof from your carrier, compiles the fulfilment trail and customer comms history, and assembles a ready-to-submit evidence bundle in your ops inbox the same day. Your team reviews and submits, well inside the response window.
Does this work with my 3PL?
Starshipit and Cin7 Core are native marketplace apps. Any other 3PL or OMS that exposes webhooks or an API connects through inbound webhooks and the HTTP tool. Stock movements, fulfilment events, and returns flow in and get reconciled against Shopify.
How long does setup take?
Under an hour. Connect Shopify, your 3PL, and your inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
You run the store. Sprigr runs the ops paperwork.
Back-office admin for Shopify stores. Up and running in under an hour.