You build the brand, run the ads, ship the orders. Behind you, the admin piles up: chargeback evidence on deadline, supplier POs overdue, 3PL variances, ad-spend-to-revenue reconciliation, wholesale AR. Sprigr runs all of it in the background so your ops team stops firefighting admin.
Back-office admin that Shopify and your help desk were never built for, handled on autopilot.
Chargeback evidence bundles
Every dispute that hits your PSP gets an evidence bundle assembled from the order record, shipping proof, fulfilment trail, and customer comms history. Your ops team reviews and submits, well inside the response window. No more hunting PDFs on deadline day.
Supplier & 3PL PO chasers
Hero product on backorder? 3PL gone quiet on a delayed pick? Sprigr reads supplier and 3PL email threads, follows up on ETAs, and pings your ops team when orders are affected. Purchase orders that go quiet for 3+ days get chased automatically.
Inventory & margin reconciliation
Stock movements, returns, and promotions matched against orders and accounting. Margin-bleed SKUs surface as they happen, not when the quarter ends. Variances flagged to the owner before the next buy.
Ad spend, payout, carrier reconciliation
Meta, TikTok, and Google ad spend matched against attributed revenue. PSP payouts (Shopify Payments, Stripe) reconciled against your accounting. Carrier invoices checked for overcharges. The blended CAC picture is accurate, monthly.
Overdue wholesale invoice flags
Wholesale and B2B invoices aging past your terms get flagged to the owner with the customer, order, and amount attached. Sprigr doesn't email the customer; it surfaces what's slipping so you can decide whether to chase, escalate, or write off.
Weekly back-office report
Monday morning, chargeback deadlines, supplier and 3PL commitments, inventory variances, ad spend and payout reconciliation status, and wholesale AR land in the owner's inbox. You start the week already in the picture.
The admin layer your store doesn't handle
Where the ops week actually goes, and what Sprigr reclaims.
12-15
hours back per owner, per week
D2C owners using Sprigr typically reclaim 12 to 15 hours a week, the time currently spent on chargeback evidence, supplier emails, inventory variance chasing, and reconciliation.
100%
chargebacks filed with full evidence
Every dispute closed with a complete evidence bundle: order record, shipping proof, fulfilment trail, customer comms history. Dispute response becomes a 5-minute submit.
<24h
from dispute to evidence bundle ready
Sprigr assembles chargeback evidence within 24 hours of the dispute opening. Your team reviews, edits if needed, and submits, inside the response window.
Up and running in under an hour
Connect your store, 3PL, ad accounts, and inbox. Describe the admin you want handled. Sprigr runs it.
01
Connect your store, 3PL, and inbox
Link your Shopify / WooCommerce store, your 3PL or OMS, your ad accounts, your accounting (Xero, QuickBooks), and the email account where supplier and carrier invoices land. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
02
Describe the back office in plain English
"Assemble chargeback evidence bundles within 24 hours of any dispute. Chase suppliers when POs are overdue by 3 days. Reconcile ad spend against attributed revenue monthly. Flag inventory variances over 5%."
03
Sprigr runs the admin in the background
Sprigr coordinates across your store, 3PL, ad accounts, and inbox, reconciling, filing, chasing, and flagging what needs your attention. Your ops team keeps using the same tools. Nothing to retrain.
Customer support stays with your help desk and your team. Sprigr runs the back office only: chargeback evidence, supplier chasers, reconciliation, inventory, internal reporting. Every action is logged with a signed, hash-chained audit trail.
Sprigr runs the back office around your store and ad stack. Chargeback evidence bundles, supplier and 3PL chasers, inventory and margin reconciliation, ad spend and payout reconciliation, overdue wholesale invoice flags, and a weekly back-office report to the owner.
Does Sprigr handle customer support tickets?
No. Customer comms, tickets, chats, reviews, replies, stay with your help desk and your team. Sprigr runs the back office only: chargeback evidence, supplier chasers, reconciliation, inventory, ad stack admin, internal reporting. Keeping the customer-facing side out of AI hands is deliberate; it's where you want brand voice and human judgement.
What about attribution and marketing ops?
Sprigr reconciles ad spend and revenue. It doesn't build the attribution model or run the campaigns; your agency, marketer, or in-house team does that. Sprigr just keeps the numbers honest and surfaces discrepancies before they compound.
How does chargeback evidence work?
When a dispute opens in Shopify Payments, Stripe, or your PSP, Sprigr reads the order record, pulls shipping proof from your carrier, compiles the fulfilment trail and customer comms history, and assembles a ready-to-submit evidence bundle in your ops inbox within 24 hours.
How long does setup take?
Under an hour. Connect your store, 3PL, ad accounts, and inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
You build the brand. Sprigr runs the back office.
Back-office admin for D2C brands. Up and running in under an hour.