Sprigr vs Avoca: opposite problems, complementary tools.
Avoca handles the phones: inbound calls, lead follow-up, customer voice AI. Sprigr handles the back office: SWMS, compliance, supplier chasers, variation drafts, reconciliation, internal reporting. Customer comms stays with Avoca (or your team); admin stays with Sprigr.
Head-to-head comparison
Where each product sits in the trade back office.
| Sprigr | Avoca AI | |
|---|---|---|
| Product role | Back-office admin layer | AI call answering & customer voice |
| Talks to customers? | No, customer comms stays with you | Yes, answers inbound calls directly |
| SWMS / compliance packs | ✓ Drafted automatically | ✗ Not a feature |
| Variation drafts | ✓ From site notes & rate card | ✗ Not a feature |
| Supplier & PO chasers | ✓ Yes, 3+ days overdue | ✗ No |
| simPRO integration | ✓ Native back-office admin | ✗ Not a focus |
| Overdue invoice flags | To the owner, not the customer | Via outbound calls |
| Data isolation | Physically isolated per company | Multi-tenant |
| Pricing | From $49/mo | Enterprise pricing (demo required) |
Where Sprigr fits
Sprigr runs the admin Avoca doesn't touch.
SWMS & compliance packs
Every new job triggers a SWMS or JSA pack assembled from the scope, site hazards, and crew details. Filed to the customer job record automatically. Avoca doesn't do this; its focus is on the phone call.
Variation drafts from site notes
When a site variation is logged in simPRO, Sprigr drafts the variation notice against your rate card and lands it in the ops lead's inbox for sign-off. No more unbilled variations three weeks after the job.
Supplier & PO chasers
Parts on backorder? Supplier gone quiet on a delayed pick? Sprigr reads supplier email threads, follows up on ETAs, and pings your office. Back-office chasing that Avoca's voice-AI doesn't touch.
Compliance records filed
Certificates of compliance, backflow tests, CES, test & tag, filed to the customer job record automatically. Renewals flagged to the office 60 to 90 days before expiry so nothing lapses.
Overdue invoice flags to the owner
Invoices aging past terms flagged to the owner with job, customer, and amount. Sprigr doesn't email or call the customer; it surfaces what's slipping so you can decide whether to chase, escalate, or write off.
Physical data isolation
Every Sprigr customer gets physically isolated infrastructure. No shared databases. Encrypted credentials. Complete audit trails for every agent action.
Where Avoca stays the right tool
Avoca is purpose-built for customer-facing voice. Sprigr doesn't replace that.
You want AI answering inbound calls
If 24/7 inbound call answering is what you're after, Avoca is purpose-built for that. Sprigr deliberately doesn't answer customer calls; if customer-voice AI is the gap, Avoca fills it.
Customer-facing AI is the priority
Avoca focuses on the customer-facing side: phone, text, chat. If your customer comms are the admin burden, Avoca is the right tool. Sprigr focuses on everything behind the conversation.
You already have back-office admin covered
If your office is well-staffed for paperwork, compliance, supplier chasing, and back-office reporting, and your only gap is phones, Avoca solves the specific problem. Sprigr solves the opposite problem.
What switching actually saves you
Avoca
Enterprise-focused. Pricing requires a sales call. Customer-facing voice AI, not back-office admin.
Sprigr
Transparent pricing. Back-office admin across simPRO, Xero, and your inbox. Physical isolation and audit trails included. Free tier available.
Frequently asked questions
Is Sprigr a replacement for Avoca?
No. Avoca handles customer-facing voice AI (inbound calls, lead follow-up). Sprigr handles back-office admin (SWMS, compliance, supplier chasers, variation drafts, reconciliation, overdue flags to the owner). They solve opposite problems; some businesses use both.
Does Sprigr answer phones or talk to customers?
No. Customer comms, phone, email, text, replies, stay with your team. Sprigr runs the back office only: paperwork, supplier chasers, compliance, variations, internal reporting. Keeping the customer-facing side out of AI hands is deliberate.
Can Sprigr and Avoca run together?
Yes. If you already have Avoca handling the phones and want back-office admin covered, Sprigr fits alongside. Avoca handles the call; Sprigr handles the paperwork that spins out of the call.
Which is better for a small trade business?
If your pain is unanswered phones, Avoca. If your pain is paperwork, compliance, supplier chasing, and variation admin, Sprigr. They target different bottlenecks in the trade back office.
Different problems, different tools.
Back-office admin for trades: SWMS, compliance, supplier chasers, variations, reconciliation. Up and running in under an hour.