The back office for SaaS companies.
You ship product. Behind it, the admin piles up: chargeback evidence, SOC 2 evidence scattered across tools, GitHub issues unlabelled, MRR reconciliation, vendor renewals creeping. Sprigr runs all of it in the background so your ops owner stops rebuilding the evidence library every audit cycle.
The admin pile behind every release and renewal - chargebacks, compliance, triage, reconciliation - runs on Sprigr.
You ship product. Sprigr runs the back office.
- Chargeback evidence bundles
- SOC 2 & compliance records
- GitHub issue triage
- MRR & payout reconciliation
What Sprigr runs around your SaaS stack
Back-office admin that your billing provider, GitHub, and your compliance platform were never built for, handled on autopilot.
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Chargeback evidence bundles
Every payment-provider dispute gets an evidence bundle assembled from the subscription record, invoice history, usage logs, and customer comms. Your ops team reviews and submits within the response window. Saas disputes often hinge on proving usage; Sprigr assembles the audit trail.
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SOC 2 / ISO / compliance records
Vendor reviews, security questionnaires, access reviews, data-processing agreements, and compliance audit evidence filed to the right control and renewal cycle. When SOC 2 comes around, evidence is a pull, not a scramble across Drive and Notion.
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GitHub issue triage (internal)
New GitHub issues classified by component, priority, and type, and routed to the right team with context (related issues, recent commits, similar past tickets). Sprigr triages for your team; customer responses and support replies stay with your team.
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MRR, payout & ad spend reconciliation
Payout statements matched against MRR. Failed payment patterns flagged to billing. Ad spend matched against attributed revenue. Your numbers stay honest, monthly, without a finance analyst rebuilding the spreadsheet.
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Vendor & subscription audit flags
Software subscriptions, vendor contracts, and data-processor renewals tracked and flagged to the owner 60 days out. Shadow subscriptions (forgotten tools still auto-renewing) surface in the annual review so your SaaS spend doesn't silently grow.
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Weekly back-office report
Monday morning, open chargebacks, failed-payment patterns, expiring vendor contracts, upcoming compliance audits, and MRR movements land in the founder's inbox. You start the week already in the picture.
The admin layer your stack doesn't handle
Where the ops owner's week actually goes, and what Sprigr takes on.
- 12-15
hours a week of admin in scope
The admin that SaaS ops owners typically hand to Sprigr each week: chargeback evidence, SOC 2 evidence chasing, vendor renewal tracking, and MRR reconciliation. An estimate of the hours in scope, not a measured result.
- Every
dispute filed with its evidence bundle attached
Every dispute closed with a complete evidence bundle: subscription record, invoice history, usage logs, customer comms. Dispute response becomes a 5-minute submit.
- 60 days
before renewal, automatic flag
Vendor contracts, data-processing agreements, SOC 2 audit cycles, and subscription renewals flagged 60 days before lapse. Nothing auto-renews that you didn't mean to keep.
Up and running in under an hour
Connect your billing, repo, and compliance stack. Describe the admin you want handled. Sprigr runs it.
- 01
Connect your billing, repo, and compliance stack
Link your repo (GitHub is a native integration; GitLab via its API), forward billing and compliance-platform notifications to the inbox Sprigr watches (there are no native Stripe, Chargebee, Paddle, Vanta, Drata, or Secureframe apps yet; their APIs are reachable through the HTTP tool), and connect Slack or Teams. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
- 02
Describe the back office in plain English
"Assemble chargeback evidence bundles within 24 hours of a dispute notice. Triage GitHub issues by component and priority. File SOC 2 audit evidence to the control library weekly. Flag vendor renewals 60 days out."
- 03
Sprigr runs the admin in the background
Sprigr coordinates across your billing, repo, compliance, and inbox, filing, reconciling, triaging, and flagging what needs your attention. Your team keeps shipping product. Nothing to retrain.
Customer support, product decisions, and release responses can run through Sprigr as well, behind an approval gate your team controls. The back office (chargeback evidence, compliance filing, GitHub triage for internal routing, reconciliation, internal reporting) runs without the tap. Every action is logged with a complete, timestamped audit trail.
Read the security model →Questions
How does Sprigr help SaaS companies?
Sprigr runs the back office around your billing, repo, and compliance stack. Chargeback evidence bundles, SOC 2 and compliance records, GitHub issue triage, MRR and payout reconciliation, vendor and subscription flags, and a weekly back-office report. The ops admin your team used to carry on top of shipping product.
Does Sprigr reply to customer support tickets?
Yes, where you allow it. Customer support, ticket responses, in-app chats, retention outreach can run through Sprigr as well: it drafts each message from your records, the message waits behind an approval gate until someone on your team taps send, and routine ones can run on a standing approval once you trust them. The back office (chargeback evidence, compliance filing, GitHub triage (internal routing, not customer responses), reconciliation, internal reporting) runs without the tap.
What does the GitHub triage actually do?
Sprigr classifies incoming issues by component, priority, and type, labels them, and routes to the right team. It adds context from related issues and recent commits. It doesn't close issues or reply to customers; your engineering team does. Sprigr makes the first-pass triage so your engineers don't open the day to 50 unlabelled issues.
How does SOC 2 / compliance evidence work?
Sprigr files evidence artefacts (access reviews, vendor risk assessments, security questionnaires, DPA renewals) to your compliance platform or document library against the relevant controls. When audit time comes, the evidence is organised by control, not scattered across Drive.
Is billing data secure?
Yes. Every Sprigr customer runs on isolated per-tenant infrastructure. Credentials are encrypted at rest and only decrypted at runtime. Every action Sprigr takes is logged with a complete, timestamped audit trail, useful for your own SOC 2 evidence.
How long does setup take?
Under an hour. Connect your billing, repo, and inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
You ship product. Sprigr runs the back office.
Back-office admin for SaaS companies. Up and running in under an hour.