Reporting Issues

You can report a problem or send feedback without leaving Sprigr Teams. Reports go straight to the Sprigr team, and you can track their status from your own reports page.

Filing a report

1. Open the feedback form

   Click the Send feedback button in the top bar of the portal.

2. Choose a type

   Pick a bug, feature request, feedback, or question (see below). The form’s prompt changes to match.

3. Describe it

   Write what happened, what you expected, or what you would like. A description is required.

4. Set a priority

   Choose low, medium, or high.

5. Optionally attach a screenshot

   Click Capture screenshot to grab an image of what you were looking at. This uses your browser’s screen-share prompt, so choose the Sprigr tab or window when asked.

6. Send

   Click Send. A confirmation appears with a link to view the report.

Note

The report automatically includes context to help us diagnose it, such as the page URL and your browser details. It never includes anything you did not type or capture.

Report types

• Bug — Something is broken or not working as expected.
• Feature request — Something you would like Sprigr Teams to be able to do.
• Feedback — General thoughts on the product.
• Question — Something you want to ask.

Tracking status

Every report you submit appears on your reports page, reachable from the View link in the confirmation. Each entry shows its type, priority, current status, and when you sent it, along with any screenshot you attached.

A report moves through these statuses as it is handled:

• open — Received, not yet started.
• in progress — Being worked on.
• resolved — Addressed.
• closed — Finished, with no further action planned.

Tip

If you are stuck on a specific problem rather than filing a report, the Troubleshooting guide covers the most common issues and how to fix them.