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Sprigr

Channels

Channels let your agents communicate through the messaging platforms your team and customers already use. Instead of requiring everyone to log in to the Sprigr Teams portal, you can bring your agents to Telegram, WhatsApp, Slack, or embed a web chat widget.

Once a channel is connected, messages from that platform flow into Sprigr Teams automatically. The agent responds in real time, and the full conversation appears in your Inbox.

Where to configure channels

Section titled “Where to configure channels”

Channels are configured per agent. Open the agent’s settings page and find the Channels section. Each channel appears as a card you can expand, configure, and toggle on or off. Only an organisation owner or admin can enable a channel or change its credentials.

Setting up channels

Section titled “Setting up channels”

Each channel type has its own setup process. Select the channel you want to configure below.

WebChat

Section titled “WebChat”

WebChat is the built-in chat surface. It is always available inside the Sprigr Teams portal, so anyone with portal access can chat with the agent from the Chat page without any setup.

  1. Open the agent’s channel settings

    Go to the agent’s settings page and find the Channels section. Expand the WebChat card.

  2. Enable WebChat (optional)

    WebChat works through the portal without being enabled. Toggle it on only if you want to record it explicitly in the agent’s channel configuration for programmatic access.

Managing channels

Section titled “Managing channels”

Once configured, you can manage all channels from the agent’s settings page:

  • Enable or disable a channel with its toggle, without removing its configuration.
  • Update credentials if tokens or secrets change. Secrets are encrypted and stored securely; enter a new value to replace the old one.

All messages from every channel flow into the same Inbox, so you have a unified view regardless of where the conversation started.

What each channel supports

Section titled “What each channel supports”

Text works on every channel. Beyond that, the richer channels support attachments and interactive prompts:

  • Telegram — text, photos, documents, and interactive decision buttons (inline keyboards). Works in direct messages and groups.
  • WhatsApp — text, images, documents, audio, and video, plus interactive reply buttons, list menus, and native forms for structured questions. Works in direct messages and groups.
  • Slack — text and rich Block Kit messages, including buttons and mentions, with replies threaded on the original message.
  • WebChat — text, file attachments, and inline artifacts such as rendered documents, tables, and HTML panels (see Chat).

Multi-channel agents

Section titled “Multi-channel agents”

A single agent can be connected to multiple channels at the same time. For example, your customer support agent could be available in WebChat inside the portal, in Slack for internal staff, and on Telegram for customers, all at once.

The agent keeps separate conversation threads per channel and per user, so context does not bleed between unrelated conversations.

Next steps

Section titled “Next steps”
  • Chat — Use the built-in chat interface for direct conversations with agents.
  • Inbox — Monitor all channel conversations from a single inbox.
  • Agent Settings — Configure which channels are enabled for each agent.
  • Decisions and approvals — See how agents ask users to pick options with buttons on each channel.
  • Creating Agents — Set up new agents to handle specific channels.